Level/Grade: E3

General Profile: Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.



Key Responsibilities

Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Knowledge of 3 or more processes on 1 or more technologies


Functional Knowledge

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines


Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market


Leadership

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements


Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information


Impact

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies


Interpersonal Skills

Explains difficult or sensitive information; works to build consensus




Education: Bachelor's Degree

Experience: 4 - 7 Years